1.     INFORMATION ABOUT US

MYCOFFEEWORLD GmbH is registered at the Commercial Registry of Zurich in Switzerland under identification number UID CH-224.000.316 and with our registered office at Wampflenstrasse 18, 8706 Meilen, Switzerland.
Our VAT number is VAT: CHE-224.000.316

2.    YOUR PERSONAL INFORMATION
We will use your personal information in accordance with our Privacy Policy, which forms part of these terms.

3.    CONTRACT CONCLUSION
If you submit an order for goods via this website by clicking 'Order now', your order constitutes an offer to us to buy the specified goods on our website.
We will confirm the receipt and accept your order by sending you an automatically generated email. With this email, the contract is concluded.
The contract will relate only to the specific goods which are referred to in our email confirming our acceptance of your order. Please read and check the details in the confirmation email to ensure that they are correct.
If the details in the confirmation email are not correct, or if you are not satisfied with the details in the email, please contact us immediately.
The contractual language is based on the language selection in your profile (d/f/e/i)

We will save and store the contract’s content and will send you the details of your order as well as our general terms in a separate email after your order has been confirmed. The general terms can be found on our webpage at all times. The details about your recent orders can be found in your customer login under the section ‘my account’.

4.    PRICE AND DELIVERY COSTS
MYCOFFEEWORLD.SHOP. will use all reasonable endeavors to ensure that the prices quoted on our site are correct. The information displayed on this site relating to pricing is subject to change by us without notice. The prices on the site at the time of any order placed will be the prices applicable to that order, even if the prices are changed during the processing of the order.
Where the effective price of the goods at the time of their delivery is lower than our price stated on our webpage, we will charge the lower amount on dispatch. Should the effective price of the goods at the time of their delivery be considerably higher than the price stated on our site, we reserve the right to reject your order, in which case we will notify you of such rejection and of the correct price of the goods.
Unless stated otherwise, all prices include VAT (where applicable) but exclude delivery costs. Delivery costs can be looked up here. They will be notified to you separately before you submit your order and will be confirmed to you in the confirmation email.

5.    AVAILABILITY AND DELIVERY
The information displayed on this website relating to availability is subject to change by us without notice. We cannot guarantee the permanent or continuous availability of all products displayed on this website. All orders are subject to availability at all times.
We deliver within Switzerland and Lichtenstein only.
We will deliver the goods ordered by you to the delivery address supplied by you in the ordering process.
Any delivery will be made according to the information on the product pages after your order is accepted.
We are not responsible for any delay in delivery caused by the customer’s failure to receive the products. In such a case, it is the customer’s sole responsibility to contact the respective post office or courier company in order to arrange the collection or delivery of products that could not be delivered to the address specified by them.

6.    PAYMENT
Payment for goods can be made by means of the following payment methods:
- Invoice (The first order needs to be paid by credit card in any case)
- Credit card (Your credit card will be charged following the submission of your order)

7.    CANCELLATION RIGHT
You have the right to cancel your order of goods without having to give a reason at any time during the “cooling off period” of seven working days, starting on the day after you receive the respective goods.
You must notify us of your cancellation in writing by letter or email to our contact address.

Cancellation consequences:
If you are in possession of the order you wish to cancel, you are obligated to retain them and ensure that they remain packaged and undamaged.
You are obligated to send the goods back to our contact address at your own cost unless we delivered any goods to you in error or your order is damaged or defective, immediately after you have canceled the contract in writing. We reserve the right to charge a service fee not exceeding our direct costs for recovering the goods if you do not return the goods or return them at our expense. Only unopened items can be returned. Discounted goods cannot be returned, unless we delivered the item to you in error or the item is damaged or defective upon arrival.

8.    REFUNDS POLICY
If you return goods to us in the condition in which you have received them as a consequence of your cancellation of the contract during the cooling-off period, we will process the refund due to you as soon as possible and, in any case, within 30 working days from the day on which notice of your cancellation was given. We will refund the full price of the goods if they are undamaged and in their original packaging, excluding the cost of returning the items to us.
If you are not satisfied with a product for any reason not caused by you, please return the product to us.
Once we have confirmed the product defect or any other problem caused without the fault of the customer, we will:
- provide a full refund for any goods that are damaged or defective, if this is within a reasonable time following the sale; or
- at your option, repair or replace the goods at our cost (including the cost of postage), unless this would not be possible or would be disproportionately costly in the circumstances, in which case we will refund to you the amount paid for the goods in question.
We will notify you of your refund via email within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days from the day, we confirmed to you via email that you were entitled to a refund for defective goods.
We will generally refund any money received from you using the same method originally used to pay for your purchase.

9.    CANCELLATION BY US
We reserve the right to cancel an existing contract if, for example:
- we have insufficient stock to deliver the goods you have ordered;
- we do not deliver to the address specified by you;
- one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers;
- you have open, due invoices for previous orders; or
- any other, notable reasons.
If we cancel your contract we will notify you by email and will re-credit to your account any sum deducted by us from your credit or debit card as soon as possible but in any event within 30 days from the day of your order.

10.     TITLE AND RISK
You will become the owner of the goods you have ordered when upon receipt and when we have received funds in full payment for the respective goods. Once goods have been delivered to you they will be held at your own risk and MYCOFFEEWORLD.SHOP. is not be liable for their loss or destruction.

11.    LIABILITY
MYCOFFEEWORLD.SHOP. is not responsible for cases in which customers cannot access our website properly or at all as an effect of any event outside of our control, for example (without limitation) the malfunction of your or our ISP, your browser, or the internet.
This site relies in part on working software. While we continuously monitor the site, we cannot guarantee that the site or any individual feature of the site will be error-free, available all the time, and/or free from viruses. It is your responsibility to implement appropriate IT security safeguards (including anti-virus and other security checks) to satisfy your particular requirements with regard to the safety and reliability of the content.

12.     EVENTS BEYOND OUR CONTROL
MYCOFFEEWORLD.SHOP. has no liability to you for any delay in the delivery of goods you have ordered which is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs, and other industrial disputes, breakdown of systems or network access, flood, fire, explosion.

13.     INVALIDITY
If any part of these terms is unenforceable, the enforceability of any other part of these terms will not be affected.

14.     LAW AND JURISDICTION
These terms are governed by Swiss Law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by Swiss law.

15.     NOTICES
All notices you send us must be sent to the contact details on this website. We may give notice to you either to the email or postal address you provide to us when making a purchase.  Any notice will be deemed received and properly served 24 hours after an email is sent or three days after the date of posting of any letter. In proving the service of any notice, it is sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped, and placed in the post and, in the case of an email that the email was sent to the specified email address of the addressee.

Zurich, March 2021