We are committed to protecting your privacy on-line.
We appreciate that you do not want the personal information you provide to us distributed indiscriminately. This policy specifies how we collect information about you, what we do with it, and how you can control it.

Who we are?
The website is owned by MYCOFFEEWORLD GmbH, which is the party responsible for collecting the data.

Personal data we may collect about you
We can only provide the goods and services ordered by you if you provide us with the required personal data. In order to process your requests, we collect personal data about you such as your name, address, and email address.
We will use the information you provide for the purposes described in this privacy policy. By placing an order on our website, you agree to this privacy policy at the time when your data is obtained.
Your personal data will be used to provide the information, goods, and services offered through our website to you, for billing and order fulfillment.
We may use your personal information to send you information about our products and services which you have requested from us by signing up for our newsletter. At any stage, you can request us to stop using your personal data for direct marketing purposes. You can opt-out of receiving any marketing communications from us by using the unsubscribe function on our website.

Your consent
You have the option to give the following consent after placing your order:
„I would like to “rate my purchase later and receive a one-off e-mail from Trusted Shops after 3 days reminding me to submit my rating"
Provided that you have given us your explicit consent as mentioned above to do so, we will send to your e-mail address a request to submit a seller rating for the goods received via the mycoffeeworld.shop online-shop seller rating system to MYCOFFEEWORLD GmbH, Bergstrasse 2, 8706 Uetikon am See, so that they may send you an e-mail after 3 days reminding you to submit your rating. This consent may be revoked at any time with future effect (e.g. by e-mail to hello@mycoffeeworld.shop).

Furthermore, your personal data will be used to:
- administer your account with us;
- verify and carry out financial transactions in relation to payments you make online;

We may also obtain information about your online movements and use of the internet. We do this by placing a ‘cookie’, which is a small file, on your computer’s hard disk. We also use ‘Google Analytics’ to track your online movements. For further information about how we use cookies, please follow the link in our cookie tool.

Security
We place great importance on the security of all personally identifiable information associated with our users. We have security measures in place to attempt to protect against the loss, misuse, and alteration of personal information under our control. We will use technical and organizational measures to safeguard your personal data, for example:
- access to your account is controlled by a password and username which are unique to you;
- we store your personal data on secure servers;
- payment details are encrypted using SSL technology (secured by ‘www.datatrans.ch’)
You should bear in mind that the submission of information over the internet is never entirely secure. We cannot guarantee the security of information whilst it is in transit over the internet and any such submission is at your own risk. We use all our reasonable efforts to safeguard your data and ensure that we maintain a reliable and safe environment to use your data. It is advisable to close your browser when you have finished your user session to help ensure others do not access your personal information if you use a shared computer or a computer in a public place.

Your rights
If you are concerned about your data, you have the right, subject to the payment of a service fee (currently CHF10), to request access to the personal data which we may hold or process about you. In principle, we do hold the information which is visible in your personal account file, which can be accessed through your personal shop login.

Our contact details
We welcome your feedback and questions. If you wish to contact us, please send an email to hello@mycoffeeworld.shop or write to us at MYCOFFEEWORLD GmbH, Bergstrasse 2, 8706 Uetikon am See Switzerland or call us on + 41 79 800 88 88

For questions related to your orders and billing, please contact directly the order desk at +41 79 800 88 88 or hello@mycoffeeworld.shop

March/2021